HOME USERS:
The hourly rates posted do not apply to home users. I can provide flat rate charges for home users with an estimate. No work is done without your approval. I provide very fair flat rate charges for home user repairs / work done. Home user's flat rates may be combined for lower pricing and includes free pickup and delivery for overnight work such as virus removal which can take up to 48 hours.
BUSINESS USERS:
- Payment for my services is required immediately upon job completion, before I leave your site.
- A person with cheque signing and work granting permission authority must be present the entire time while I do work for you.
- A call out fee applies to every business customer service call.
- A minimum 1 hour labor charge applies.
I charge competitive hourly rates for any type of work requested. Most businesses I support are small to medium in size with under 30 users on site. I can provide priority service, (meaning visit your office immediately before my next client who is already scheduled),and after hours and weekends service for an extra charge if requested. If you are looking for regularly scheduled preventative maintenance I can provide that also at a reduced rate.
HOURS OF OPERATION / HOURLY RATES:
Please contact me regarding hourly rate charges.
- Monday - Friday, (8:00AM - 5:00PM)...(Billed at the Regular hourly rate specific to each client.)
- Monday - Friday, After hours evenings, (5:00PM - 12 Midnight)...(Billed at a Premium hourly rate of 3 times the regular hourly rate.)
- Saturday - Sunday, (8:00AM - 5:00PM)...(Billed at a Premium hourly rate of 4 times the regular hourly rate.)
- Saturday - Sunday, After hours evenings, (5:00PM - 12 Midnight), (Billed at a Premium hourly rate of 4 times the regular hourly rate.)
There is a 1 hour minimum charge for all work regardless if it's on site, through email, on the phone, or assisting you remotely. If the job only takes 5 minutes to complete, and you requested I visit on site, then you will be billed a minimum for one hour of labour. Bills are calculated in 1 hour increments after reaching 15 mins past the hour. For example, If I do 1 hour and 16 mins work for you, then your bill will be for 2 hours. I have found this method to be beneficial to my customers to give them the service they need, while at the same time making sure I do not go out of business by using my billable time and my fuel driving to customer sites or potentially working for free.
If the work was not on site, then you will not be billed anything as long as the support does not go beyond 5 minutes of assistance. If support goes beyond 5 minutes, then the 1 hour minimum charge will be billed.
EMERGENCY SERVICE:
Business users only: If you have a technical issue that requires immediate attention and it's after 5:00PM on a weekday or you need help on a weekend, I can also assist at an increased Premium hourly rate. Depending on the day and time, your charges will be 3 or 4 times your regular hourly rate.
Note: Emergency service is not available for home users but I may still be available. Please contact me for availability.
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